Cancellation Policy

A full refund is available if bookings are cancelled 15 days or more before the start of the transfer or tour. There is no refund if bookings are cancelled 14 days or less before the start of the transfer or tour.

No cancellation penalty will be applied and you will receive a full refund if your ship misses a port of call or is late arriving at the port and alternative times cannot be arranged.

No cancellation penalty will be applied and you will receive a full refund when excursions are cancelled by a supplier as a result of poor weather. CruiseExperts Travel Ltd. and the suppliers we represent reserve the right to cancel tours due to minimum passenger numbers not being met, weather or when safety is a concern.

Notice of cancellation needs to be received by email (ShoreEx@CruiseExpertsTravel.com) or phone (1-800-565-2784) no later than 5 PM (PST) on the 15th day prior to transfer or shore excursion date.